Refund Policy
Last updated: July 28, 2025
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all Pro subscriptions. If you're not completely satisfied with Gitmaxxing, you can request a full refund within 30 days of your initial purchase.
Guarantee Coverage: Your first subscription payment is fully refundable for 30 days, no questions asked.
What's Covered:
- First-time Pro subscription purchases
- Monthly and yearly subscription plans
- Upgrades from free to Pro tier
- Technical issues preventing service use
2. Refund Eligibility & Timeline
Eligible for Refund
- Request within 30 days of purchase
- First-time subscription to Pro
- Technical issues affecting service
- Billing errors or duplicate charges
- Dissatisfaction with service quality
Not Eligible for Refund
- Requests after 30-day period
- Renewal payments (can cancel anytime)
- Violation of Terms of Service
- Abuse of refund policy
- Services already consumed extensively
Processing Time: Refunds are to be processed within 5-10 business days.
3. How to Request a Refund
To request a refund, please follow these simple steps:
Contact Support
Send an email to Aemal Ismail Khan with your refund request
Provide Information
Include your GitHub username, subscription date, and reason for refund
Confirmation
We'll review your request and respond within 24-48 hours
Processing
Approved refunds are processed within 5-10 business days
Important: Refunds are issued to the original payment method used for the purchase.
4. Cancellation vs. Refunds
Understanding the difference between cancellation and refunds:
Subscription Cancellation
- Cancel anytime from your account
- No refund for current billing period
- Keep Pro features until period ends
- Prevent future charges
- Can reactivate anytime
Refund Request
- Money back for current period
- Must be within 30-day window
- Account reverts to free tier
- Requires manual approval
- One-time guarantee per customer
Recommendation: Try cancelling first if you just want to stop future charges. Request a refund only if you're unsatisfied with the service quality.
5. Payment Processor Information
We are in the process of integrating a payment processor to handle all payments and refunds.
Refund Processing:
- Processing time: 5-10 business days
- Returned to original payment method
- Email confirmation sent when processed
Note: Some banks may take additional time to reflect the refund in your account. Contact your bank if you don't see the refund after 10 business days.
6. Refund Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Key points about policy changes:
- Existing subscriptions remain under the policy terms at time of purchase
- New subscriptions will be subject to the updated policy
- Material changes will be communicated via email
- Continued use after changes constitutes acceptance
Fair Use: We reserve the right to refuse refunds for suspected abuse of this policy, including multiple refund requests or fraudulent activity.
Need Help with a Refund?
We're here to help! If you have any questions about refunds or need assistance with your subscription, please contact:
Aemal Ismail Khan
aemal@gitmaxxing.com
Response time: Within 24-48 hours
Our Commitment: We stand behind our service and want you to be completely satisfied. Don't hesitate to reach out if you have any concerns.